I didn't like the staff that greeted us in the evening and claimed she was "upgrading" us to a room with a murphy bed and a hide a bed in the living space-not needed, what we ended up with was a room for my daughter and I with a much smaller bathroom and in the back of the hotel with a broken air conditioner! Two nights of discomfort and no sleep we were quickly switched by the kind manager to the front of the hotel, small living space-which is still big and larger bathroom with air/heat we could actually control. I don't know what the first employee was thinking about our "upgrade" but it was shady and unprofessional-I am a former travel agent, I understand "upgrades" just needed the room we paid for. Property is a tiny tired and could use work but it's nice and clean!. Book Hotel Raffaello, Florence on TripAdvisor: See 88 traveller reviews, 195 candid photos, and great deals for Hotel Raffaello, ranked #361 of 416 hotels in Florence and rated 3 of 5 at TripAdvisor.. Raffaello Hotel This neighbourhood is a great choice for travellers interested in shopping, restaurants and food – Check location 201 East Delaware Place, Streeterville, Chicago, IL 60611, USA – This neighbourhood is a great choice for travellers interested in shopping, restaurants and food – Check location Excellent location - show map.